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City of London Strategic Plan 2019-2023
Leading in Public Service (LPS): Strategy Survey
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Outcome 1: The City of London is trusted, open, and accountable in service of our community
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Expected Result: Increase opportunities for residents to be informed and participate in local government
Please select all of the strategies that are important to you.
LPS-01 Develop and deliver a corporate communications strategy, including staff training and tools to enhance communications and public engagement
Expected Result: Improve public accountability and transparency in decision making
Please select all of the strategies that are important to you.
LPS-02 Measure and publicly report on corporate performance
LPS-03 Increase access to information to support community decision making
Expected Result: Build relationships with Indigenous peoples that are respectful, transparent, responsive, and accountable
Please select all of the strategies that are important to you.
LPS-04 This strategy must be developed in partnership with Indigenous peoples, including local First Nations
Outcome 2: Londoners experience exceptional and valued customer service
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Expected Result: Increase community and resident satisfaction of their service experience with the City
Please select all of the strategies that are important to you.
LPS-05 Create new and/or enhance opportunities for residents and neighbourhood groups to engage on program and service needs
Expected Result: Increase responsiveness to our customers
Please select all of the strategies that are important to you.
LPS-06 Research and respond to emerging planning trends and issues
LPS-07 Streamline customer intake and follow-up across the corporation
Expected Result: Increase efficiency and effectiveness of service delivery
Please select all of the strategies that are important to you.
LPS-08 Implement customer service standards
LPS-09 Conduct targeted service reviews
LPS-10 Promote and strengthen continuous improvement practices
LPS-11 Demonstrate leadership and accountability in the management and provision of quality programs and services
LPS-12 Accommodate long-term space needs for the City of London and optimize service delivery locations
LPS-13 Improve animal welfare by encouraging more animal adoption
LPS-30 (NEW) Improve residents’ satisfaction with winter road and sidewalk maintenance
Expected Result: Reduce barriers to access city services and information
Please select all of the strategies that are important to you.
LPS-14 Enhance collaboration between Service Areas and community stakeholders to assist residents to access services and supports
LPS-15 Implement the 2018 to 2021 Multi Year Accessibility Plan
LPS-16 Implement ways to improve access to services and information
Expected Result: Increase the use of technology to improve service delivery
Please select all of the strategies that are important to you.
LPS-17 Continue to maintain, build, and enhance a high-performing and secure computing environment
Outcome 3: The City of London is a leader in public service as an employer, a steward of public funds, and an innovator of service
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Expected Result: Increase the diversity of the city’s workforce
Please select all of the strategies that are important to you.
LPS-18 Update and implement an Equity and Inclusion Plan environment
Expected Result: Attract and retain a talented workforce
Please select all of the strategies that are important to you.
LPS-19 Develop and implement a People Plan
Expected Result: Maintain a safe and healthy workplace
Please select all of the strategies that are important to you.
LPS-20 Develop and implement a People Plan
Expected Result: Maintain London’s finances in a transparent and well-planned manner to balance equity and affordability over the long term
Please select all of the strategies that are important to you.
LPS-21 Plan, conduct, and support annual internal and external audits
LPS-22 Continue to ensure the strength and sustainability of London’s finances
LPS-23 Establish and monitor targets for reserves and reserve funds
LPS-24 Maximize investment returns, adhering to the City's investment policy
LPS-25 Review and update the City's financial strategic planning, principles, and policies
LPS-26 Develop and monitor the Multi-Year Budget to align financial resources with Council's Strategic Plan
LPS-27 Adhere to City of London limit on authorized debt (internal debt cap)
LPS-28 Develop tax policy to align with Council priorities of the Strategic Plan
Expected Result: Enhance the ability to respond to new and emerging technologies and best practices
Please select all of the strategies that are important to you.
LPS-29 Deliver and maintain innovative digital solutions to increase efficiency and effectiveness across the Corporation
Is there anything you feel is missing in the Strategies for Leading in Public Service?
Are there any additional comments you would like to add?
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