City of London Strategic Plan: Leading in Public Service

Expected Result: Increase opportunities for residents to be informed and participate in local government

Please select all of the strategies that are important to you.

LPS-01 Develop and deliver a corporate communications strategy, including staff training and tools to enhance communications and public engagement

Expected Result: Improve public accountability and transparency in decision making

Please select all of the strategies that are important to you.

LPS-02 Measure and publicly report on corporate performance

LPS-03 Increase access to information to support community decision making

Expected Result: Build relationships with Indigenous peoples that are respectful, transparent, responsive, and accountable

Please select all of the strategies that are important to you.

LPS-04 This strategy must be developed in partnership with Indigenous peoples, including local First Nations

Outcome 2: Londoners experience exceptional and valued customer service

Expected Result: Increase community and resident satisfaction of their service experience with the City

Please select all of the strategies that are important to you.

LPS-05 Create new and/or enhance opportunities for residents and neighbourhood groups to engage on program and service needs

Expected Result: Increase responsiveness to our customers

Please select all of the strategies that are important to you.

LPS-06 Research and respond to emerging planning trends and issues

LPS-07 Streamline customer intake and follow-up across the corporation

Expected Result: Increase efficiency and effectiveness of service delivery

Please select all of the strategies that are important to you.

LPS-08 Implement customer service standards	LPS-09 Conduct targeted service reviews
LPS-10 Promote and strengthen continuous improvement practices	LPS-11 Demonstrate leadership and accountability in the management and provision of quality programs and services
LPS-12 Accommodate long-term space needs for the City of London and optimize service delivery locations	LPS-13 Improve animal welfare by encouraging more animal adoption
LPS-30 (NEW) Improve residents’ satisfaction with winter road and sidewalk maintenance

Expected Result: Reduce barriers to access city services and information

Please select all of the strategies that are important to you.

LPS-14 Enhance collaboration between Service Areas and community stakeholders to assist residents to access services and supports	LPS-15 Implement the 2018 to 2021 Multi Year Accessibility Plan
LPS-16 Implement ways to improve access to services and information

Expected Result: Increase the use of technology to improve service delivery

Please select all of the strategies that are important to you.

LPS-17 Continue to maintain, build, and enhance a high-performing and secure computing environment

Outcome 3: The City of London is a leader in public service as an employer, a steward of public funds, and an innovator of service

Expected Result: Increase the diversity of the city’s workforce

Please select all of the strategies that are important to you.

LPS-18 Update and implement an Equity and Inclusion Plan environment

Expected Result: Attract and retain a talented workforce

Please select all of the strategies that are important to you.

LPS-19 Develop and implement a People Plan

Expected Result: Maintain a safe and healthy workplace

Please select all of the strategies that are important to you.

LPS-20 Develop and implement a People Plan

Expected Result: Maintain London’s finances in a transparent and well-planned manner to balance equity and affordability over the long term

Please select all of the strategies that are important to you.

LPS-21 Plan, conduct, and support annual internal and external audits	LPS-22 Continue to ensure the strength and sustainability of London’s finances
LPS-23 Establish and monitor targets for reserves and reserve funds	LPS-24 Maximize investment returns, adhering to the City's investment policy
LPS-25 Review and update the City's financial strategic planning, principles, and policies	LPS-26 Develop and monitor the Multi-Year Budget to align financial resources with Council's Strategic Plan
LPS-27 Adhere to City of London limit on authorized debt (internal debt cap)	LPS-28 Develop tax policy to align with Council priorities of the Strategic Plan

Expected Result: Enhance the ability to respond to new and emerging technologies and best practices

Please select all of the strategies that are important to you.

LPS-29 Deliver and maintain innovative digital solutions to increase efficiency and effectiveness across the Corporation

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Outcome 1: The City of London is trusted, open, and accountable in service of our community

Outcome 2: Londoners experience exceptional and valued customer service

Outcome 3: The City of London is a leader in public service as an employer, a steward of public funds, and an innovator of service