City of London Strategic Plan: Leading in Public Service

City of London Strategic Plan 2019-2023

Leading in Public Service (LPS): Strategy Survey

How to complete this survey:

This survey is now closed.

For more information, please visit getinvolved.london.ca/stratplan.

Outcome 1: The City of London is trusted, open, and accountable in service of our community

Expected Result: Increase opportunities for residents to be informed and participate in local government

Please select all of the strategies that are important to you.

LPS-01 Develop and deliver a corporate communications strategy, including staff training and tools to enhance communications and public engagement

Expected Result: Improve public accountability and transparency in decision making

Please select all of the strategies that are important to you.

LPS-02 Measure and publicly report on corporate performance

LPS-03 Increase access to information to support community decision making

Expected Result: Build relationships with Indigenous peoples that are respectful, transparent, responsive, and accountable

Please select all of the strategies that are important to you.

LPS-04 This strategy must be developed in partnership with Indigenous peoples, including local First Nations

Outcome 2: Londoners experience exceptional and valued customer service

Expected Result: Increase community and resident satisfaction of their service experience with the City

Please select all of the strategies that are important to you.

LPS-05 Create new and/or enhance opportunities for residents and neighbourhood groups to engage on program and service needs

Expected Result: Increase responsiveness to our customers

Please select all of the strategies that are important to you.

LPS-06 Research and respond to emerging planning trends and issues

LPS-07 Streamline customer intake and follow-up across the corporation

Expected Result: Increase efficiency and effectiveness of service delivery

Please select all of the strategies that are important to you.

LPS-08 Implement customer service standards	LPS-09 Conduct targeted service reviews
LPS-10 Promote and strengthen continuous improvement practices	LPS-11 Demonstrate leadership and accountability in the management and provision of quality programs and services
LPS-12 Accommodate long-term space needs for the City of London and optimize service delivery locations	LPS-13 Improve animal welfare by encouraging more animal adoption
LPS-30 (NEW) Improve residents’ satisfaction with winter road and sidewalk maintenance

Expected Result: Reduce barriers to access city services and information

Please select all of the strategies that are important to you.

LPS-14 Enhance collaboration between Service Areas and community stakeholders to assist residents to access services and supports	LPS-15 Implement the 2018 to 2021 Multi Year Accessibility Plan
LPS-16 Implement ways to improve access to services and information

Expected Result: Increase the use of technology to improve service delivery

Please select all of the strategies that are important to you.

LPS-17 Continue to maintain, build, and enhance a high-performing and secure computing environment

Outcome 3: The City of London is a leader in public service as an employer, a steward of public funds, and an innovator of service

Expected Result: Increase the diversity of the city’s workforce

Please select all of the strategies that are important to you.

LPS-18 Update and implement an Equity and Inclusion Plan environment

Expected Result: Attract and retain a talented workforce

Please select all of the strategies that are important to you.

LPS-19 Develop and implement a People Plan

Expected Result: Maintain a safe and healthy workplace

Please select all of the strategies that are important to you.

LPS-20 Develop and implement a People Plan

Expected Result: Maintain London’s finances in a transparent and well-planned manner to balance equity and affordability over the long term

Please select all of the strategies that are important to you.

LPS-21 Plan, conduct, and support annual internal and external audits	LPS-22 Continue to ensure the strength and sustainability of London’s finances
LPS-23 Establish and monitor targets for reserves and reserve funds	LPS-24 Maximize investment returns, adhering to the City's investment policy
LPS-25 Review and update the City's financial strategic planning, principles, and policies	LPS-26 Develop and monitor the Multi-Year Budget to align financial resources with Council's Strategic Plan
LPS-27 Adhere to City of London limit on authorized debt (internal debt cap)	LPS-28 Develop tax policy to align with Council priorities of the Strategic Plan

Expected Result: Enhance the ability to respond to new and emerging technologies and best practices

Please select all of the strategies that are important to you.

LPS-29 Deliver and maintain innovative digital solutions to increase efficiency and effectiveness across the Corporation

Is there anything you feel is missing in the Strategies for Leading in Public Service?

Are there any additional comments you would like to add?

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